Refund & policy

Refund & policy

CatchOnTV’s 7-Day Money-Back Guarantee.At refund & policy CatchOnTV, your satisfaction is our highest priority. We strive to provide top-quality IPTV services, and if you’re not completely satisfied with your subscription, we offer a 7-day money-back guarantee for peace of mind. This document outlines the details of our Refund Policy and how to request a refund.

Refund Window
We stand behind the quality of our services and offer a 7-day refund & policy window starting from the date of purchase. If you’re not happy with our service during this period, you may be eligible for a refund, as per the terms outlined below.

Eligibility for Refunds
To ensure fairness and transparency, the following conditions apply for refund eligibility:

• Timing of Request: Refund requests must be submitted within 7 days of your purchase. Requests after this period will not be considered.
• Account Standing: Your account must comply with CatchOnTV’s terms of service. Any misuse or unauthorized activities may disqualify you from a refund.
• Valid Reason: You must provide a valid reason for requesting a refund when contacting our support team.

These conditions help ensure a fair and consistent refund process for all customers.

How to Request a Refund
Requesting a refund is a quick and easy process:

1. Contact Support: Email our support team at [email protected] within 7 days of your purchase to start the refund request.
2. Provide Details: Include your account information, such as your username or the email address associated with your CatchOnTV account, along with a brief explanation of why you’re requesting a refund.
3. Review Process: Our team will review your case to ensure it meets the refund eligibility criteria.
4. Approval and Processing: If approved, your refund will be processed promptly.

Refund Process
Once approved, refunds will be issued to the original payment method used for the purchase. Please allow a few business days for the refund to appear in your account, depending on the processing times of your financial institution.

Non-Refundable Items
The following transactions are not eligible for refunds under CatchOnTV’s Refund Policy:

• Subscription Renewals: Payments for renewals made after the 7-day refund window are non-refundable. Be sure to cancel auto-renewal if you don’t wish to continue.
• Terms of Service Violations: Accounts found to violate CatchOnTV’s terms of service are not eligible for refunds.
• One-Time Fees: Any one-time setup or activation fees, if applicable, are non-refundable.

These exclusions help maintain fairness and uphold the integrity of our Refund Policy.

Policy Updates
CatchOnTV reserves the right to modify or update this Refund Policy at any time. Any changes will be reflected in the “last updated” date at the bottom of this page. We recommend reviewing this policy periodically to stay informed about your rights and responsibilities.

By continuing to use CatchOnTV after any updates, you acknowledge and accept the revised terms.

Contact Us
If you have any questions or need further clarification regarding CatchOnTV’s Refund Policy, please contact us at [email protected]. Our support team is here to assist you and ensure you have a positive experience with us.

Thank you for choosing CatchOnTV! We are committed to delivering exceptional IPTV services and a great user experience. Your satisfaction is important to us, and our Refund Policy reflects our dedication to that.